As our first year of sitting on the editorial board for Modern Insurance Magazine neared its end, we were invited to attend their coveted and highly anticipated UK Customer Service Excellence Awards 2022.

On Wednesday 23rd March, the Signature team travelled down to London for a day of fun and team bonding, hoping to grab an award in one of the 4 nominated categories, safe in the knowledge that it wasn’t going to be easy; whilst we know how we go above and beyond to provide a fair, inclusive and award-winning service, we were pitted against some titans of the industry.

We’re fiercely proud to be an SME, as it allows us to provide a tailored and unique service to clients and suppliers a like, but we were under no illusion that we don’t have the same resources to allocate to increasing visibility of what we do. These awards were a chance to contemplate how proud we are of the team we’ve created and the achievements over the past 4 years at Signature Property Services.

The awards were held at Shaka Zulu; a unique and vibrant South African venue in the heart of Camden Town. Surrounded by performers, musicians, and fire-breathers all working in perfect harmony to create a buzz amongst the attendees, there was so much to look at. As we sat down to eat in front of the stage everyone’s focus was re-captured and all eyes were on the prizes.

We were honoured to be nominated in 4 categories for the awards:

  • Above and Beyond
  • Customer Experience in a Crisis
  • Diversity and Inclusion
  • Unsung Hero (Filipa Da Silva)

We were shortlisted by the panel for every single category of the 4 we applied to be considered for, something that we were told by the organisers was a rare achievement and something to be proud of in itself!

We received the highly commended award in 2 out of the 4 categories (Above and Beyond & Diversity and Inclusion) on what was a momentous occasion for us, coming runners up to two imperious and well-deserved winners. To go toe-to-toe with much larger business both in terms of team size and financially felt like a win in itself.

We’d like to take this opportunity to congratulate all winners of awards on the night and to thank Modern Insurance Magazine for having us. We’re pleased to be acknowledged for out diversity and inclusion across backgrounds and abilities and for always going above and beyond to provide a fantastic service to our customers who often come to us in a time of immense need.